Frequently Asked Questions

Contact Us

Gift Cards already purchased

If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.

Purchasing Gift Cards

If you have questions about purchasing Gift Cards online, contact Customer Care at 1-833-942-7467 or at

The Gift Card Shop Customer Care

PO Box 826

Fortson, GA 31808

General Information & Getting Started

Where can I find my order history?

To view orders, go to the Track Order page and use your Email Address and Order Number to view your order information.

Does my Gift Card expire?

The expiration date of the card plastic is printed on your card for your reference. Funds do not expire.

Most Brand Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Brand Gift Card product page for details.

Payment

What payment methods can I use to purchase a Gift Card?

A U.S. Bank credit or debit card is the only form of payment accepted.

Promotional Offers

What promotional offers are available?

5% discount applies to gift card load value only and excludes shipping fees for physical cards. There is no shipping fee for eGift cards.

Lost or Stolen Cards

What do I do if my Gift Card is lost or stolen?

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-942-7467. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Usage

Where can I find my card/account number?

For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the account number and other card details.

How do I use my Gift Card to shop in-store?

Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type.

For Brand Gift Cards, present the gift card at the time of purchase.

How do I use my Gift Card to shop online?
  • Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.
  • In the Payment Method section, enter the card information as you would a credit or debit card.
  • In the Billing Address section, please fill in your name and address.
  • How do I activate my Gift Card?

    In most cases, Brand Gift Cards purchased on The Gift Card Shop website are ready for use immediately.

    For all gift cards, we recommend that you sign your name on the back of the Gift Card and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, Security Code, and Customer Service phone number.

    Where can I use my Gift Card?

    Most Brand Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.

    Can I convert an eGift Card into a physical, plastic gift card?

    No, we cannot transfer your funds onto a physical gift card.

    Can I get cash with my Gift Card?

    Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

    How do I check the balance on my Gift Card?

    To check the balance on all other gift cards, please follow the instructions on the back of the card or within the card Terms and Conditions on the gift card certificate

    Shipping & Delivery

    Where can I ship a physical Gift Card to?

    Physical Gift Cards can be delivered to one address, which can be different from the billing address.

    We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.

    How long does it take for a Gift Card to be delivered?

    Delivery time for physical gift cards depends on card type and shipping method selected. For Brand Cards, you can opt for Rush (2-3 business days), Expedited (3-4 business days) or Standard Trackable (3-10 business days).

    Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

    Delivery Delays

    We will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters or strikes. Because we do not control these shipments, we cannot guarantee delivery and refunds will not be issued for delivery delays.

    How do I resend an eGift Card if the recipient didn’t receive the email?

    If the recipient did not receive the eGift Card email, you can resend the email by going to The Gift Card Shop website. Click Track Order and either log in or enter your email address used to order. Click My Orders under My Account. Once you’ve located the purchase, you can resend the email.

    If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled Your Order Is On Its Way.

    Cancel Order

    Can I cancel an order?

    In the interest of processing your order as quickly as possible, once your order has been submitted there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

    Why was my Gift Card order canceled?

    Please call Customer Service at 1-833-942-7467 to get details about your canceled order. If your order is not processed at the time of purchase, you will receive a reference number on the site. If your order is cancelled after the purchase has been completed, you will receive a cancellation email with a reference number. Please provide the order and reference number when you contact us.

    Can I get a refund on my Gift Card purchase?

    Once a Brand Gift Card has been purchased, it is non-refundable.

    Security & Fees

    I lost my order confirmation email. How can I get it reissued to me?

    If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.

    Who is The Gift Card Shop?

    This website is hosted and operated by The Gift Card Shop.com. Purchases made on this website and the fulfillment of those purchases are provided by The Gift Card Shop.

    Is my information secure?

    InComm Payments (the operator of this platform) uses administrative, technical and physical safeguards designed to protect against unauthorized disclosure, use, alteration or destruction of your personal information. However, despite these precautions, you should understand that no data storage system or transmission of data over the internet or any public network can be guaranteed to be 100% secure.